Royal36 Terms & Conditions — A Complete Guide for Malaysian Players

1Eligibility & Account Registration

To register and use the Royal36 platform, you must meet the following eligibility requirements without exception. Registrations that do not comply with these requirements may result in account closure and forfeiture of any remaining balance or winnings.

• Minimum Age: You must be at least 18 years of age. Royal36 actively verifies the age of all new members and reserves the right to request age verification documents at any time.
• One Account Per Individual: Each individual is permitted to hold only one Royal36 account. Owning multiple accounts — whether under your own name, using another person's details, or sharing the same IP address — is strictly prohibited and may result in the closure of all related accounts and forfeiture of balances.
• Accurate Information: All information provided during registration — full name, phone number, email address — must be accurate and up to date. Royal36 reserves the right to request identity verification at any time.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who are subject to a self-exclusion order from gambling are not permitted to register.
• Malaysia Phone Number: Registration requires an active Malaysian phone number for SMS verification. Numbers from outside the country are not accepted.

2Deposit & Withdrawal Rules

Royal36 offers a range of secure and fast Malaysian payment methods. All financial transactions are subject to the limits and conditions set out below.

Deposit Limits

Withdrawal Limits & Conditions

• The minimum withdrawal amount for all methods is RM 50 per transaction.
• The standard daily withdrawal limit is RM 20,000. Gold and Platinum VIP members are eligible for higher limits.
• Withdrawals must be made to the same payment method used for the deposit. Exceptions may be requested through customer support with identity verification.
• Royal36 reserves the right to request identity verification documents (national ID, bank statement) before processing withdrawals exceeding RM 5,000 per day.
• Winnings from an active bonus are subject to rollover requirements before they can be withdrawn. Cash balances are not subject to any rollover requirements.

3Bonus & Promotions Policy

Royal36 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to the following terms, which are clearly stated prior to acceptance.

• One Bonus Per Member: Each member is entitled to claim the welcome bonus once only. Attempting to reclaim the welcome bonus through a new account is considered fraudulent.
• Rollover Requirements: Bonuses received must be wagered the number of times specified in the relevant bonus terms before any withdrawal is permitted. Rollover requirements vary by bonus type — typically 15x to 25x for Live Casino bonuses and 20x to 35x for slots bonuses.
• Bonus Validity Period: All bonuses have a clearly stated validity period, typically between 7 and 30 days from the date of activation. Bonuses not used within this period will expire automatically.
• One Active Bonus at a Time: Only one bonus package may be active at a time. You must complete or cancel your current bonus before activating a new one.
• Bonus Abuse Prohibition: Royal36 monitors betting patterns to detect bonus abuse. Wagering designed solely to meet rollover requirements without genuine play intent — such as systematically placing bets on low odds across the board — may result in the forfeiture of the bonus and any associated winnings.
• Cashback Bonus: Weekly cashback is calculated based on net losses over a set 7-day period. Cashback is credited every Monday and may be withdrawn after a 1x playthrough requirement.

4Game Rules

All games on the Royal36 platform — including slots, Live Casino, football, e-sports, roulette, and table games — must be played in accordance with the following rules to ensure a fair experience for all users.

• Final Results: All game results are final once acknowledged by the system. Live game outcomes are subject to video recordings retained by Royal36. In the event of a dispute, the video recording serves as the primary reference.
• Technical Disruption: In the event of a technical disruption during an active round or match, Royal36 will rely on system records to determine the round's outcome. Any unresolved bets at the time of the disruption will be voided and refunded.
• Betting Limits: Each table and game type has minimum and maximum bet limits clearly displayed before play begins. Bets that exceed the set limits will not be accepted by the system.
• Sports Odds: Sports betting odds — including EPL football and the Malaysia Super League — are subject to change up until kick-off. Bets that have been accepted and confirmed by the system will not be altered except in cases of clear technical error.
• Use of Automated Software: The use of bots, automated software, or any tools that facilitate automated play is strictly prohibited. Accounts found using such methods will be suspended immediately.
• Collusion & Fraud: Any form of player collusion, identity fraud, or attempts to manipulate game outcomes are serious violations that will result in permanent account closure and, where necessary, a report to the relevant authorities.

5Data Security & Privacy

Royal36 takes its responsibility to protect the personal data of all members seriously, in accordance with Malaysia's Personal Data Protection Act 2010 and industry-leading cybersecurity best practices.

• 256-bit SSL Encryption: All data transmitted between your device and Royal36's servers is encrypted using the same 256-bit SSL protocol employed by leading banking institutions.
• Secure Data Storage: Your personal information is stored in an encrypted database with restricted access limited to authorised staff only. Passwords are never stored in readable form.
• No Third-Party Data Sharing: Royal36 does not sell, lend, or share members' personal data with any third party for marketing or other purposes without your written consent. Data is only shared when required by law.
• Two-Factor Authentication: We strongly encourage all members to enable two-factor authentication (2FA) for an additional layer of security on their accounts.
• Suspicious Activity: Royal36 continuously monitors account activity to detect suspicious logins or unauthorised changes to account information. You will be notified via SMS or email if any unusual activity is detected on your account.

For more information on how we handle your personal data, please refer to Royal36 Privacy Policy in full.

6Account Suspension & Closure

Royal36 reserves the right to suspend or close any account that violates these Terms & Conditions. Suspension may be temporary or permanent depending on the severity of the violation.

• Temporary Suspension: An account may be temporarily suspended during an ongoing investigation or while identity document verification is pending. Account balances remain secure throughout the suspension period.
• Permanent Closure: Permanent closure is carried out for serious violations such as fraud, holding multiple accounts, use of automated software, or money laundering activity. Balances in accounts closed due to fraud may be subject to forfeiture.
• Closure Upon Member Request: You may close your account at any time through your account settings or by contacting customer support. Any remaining balance will be returned once all active rollover requirements have been fulfilled or cancelled.
• Self-Exclusion: Members who wish to exclude themselves from the platform for responsible gaming reasons may apply for a self-exclusion period of 6 months, 1 year, or permanently. Applications are processed within 24 hours.

7Dispute Resolution

Royal36 provides a clear and fair dispute resolution process for all members. We believe most issues can be resolved quickly through open communication.

• Step One — Customer Support: For any disputes relating to gameplay, payments, or your account, contact Royal36 customer support via live chat or email at support@royal36.biz. Most issues are resolved within 24–48 hours.
• Step Two — Formal Appeal: If you are unsatisfied with the outcome of a customer support decision, you may submit a formal appeal to the Royal36 management team. Formal appeals must be submitted within 30 days of the date the issue occurred. Royal36 will provide a written response within 7 business days.
• Records as Evidence: In the event of a live game dispute, the video recording of the table session serves as the definitive proof. Players may request a review of the video recording within 7 days of the game date.
• Language of Appeal: All appeals may be submitted in either Bahasa Melayu or English. Royal36 is committed to responding in the same language as your appeal.

8Limitation of Liability

Royal36 takes its responsibilities to all members seriously; however, there are liability limitations you should be aware of before using this platform.

• Royal36 is not liable for any financial losses arising from fair and legitimate game outcomes, including losses in Sports Betting, slots, Live Casino, or table games.
• Royal36 is not liable for service disruptions caused by circumstances beyond our control, including internet outages from your service provider, natural disasters, or actions by authorities.
• In the event of a technical error that causes an incorrect game outcome, Royal36's liability is limited solely to the value of the original affected bet.
• Royal36 is not liable for unauthorised access to your account resulting from your own negligence in safeguarding your password or login credentials.

9Responsible Gaming

Royal36 believes gaming should always remain an enjoyable form of entertainment. We provide a range of tools to help members play responsibly and within their means, in line with our commitment to the well-being of the Malaysian community.

• Personal Deposit Limit: You can set your own daily, weekly, or monthly deposit limits through your account settings. These limits take effect immediately and can be reduced at any time. To increase a limit, a 7-day waiting period applies.
• Account Time-Out: If you feel you need a break from playing, you can set an account time-out for 24 hours, 7 days, or 30 days. During this period, logging in will not be permitted.
• Self-Exclusion: For longer exclusions, Royal36 offers self-exclusion options of 6 months, 1 year, or permanently. These are irrevocable for the duration of the chosen period.
• Strict Age Verification: Royal36 employs a multi-layered age verification system to ensure that no individual under 18 years of age can access the platform or carry out any transactions.

For more information on support resources and our responsible gaming policy, please visit Responsible Gaming page ours.

10General Provisions

This section contains general provisions that complement all preceding sections and govern the overall relationship between Royal36 and its members.

• Governing Law: These Terms & Conditions are governed by the laws applicable in the jurisdiction where Royal36 is registered. Any legal disputes that cannot be resolved through internal procedures will be referred to a mutually agreed arbitration body.
• Severability Clause: If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Terms Last Updated: Royal36 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to members at least 7 days before taking effect, via email or platform notification. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
• Language Version: These Terms & Conditions are provided in Bahasa Melayu as the official version. Translations in other languages are provided for convenience only, and the Bahasa Melayu version shall prevail in the event of any discrepancy.
• Entire Agreement: These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Royal36 regarding your use of this platform.